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Monday-Saturday:
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Frequently Asked Questions (FAQs) for Instructors

FAQs capture the essential information about the new wait list process for students, faculty and staff. Use this info to learn all of the details and to troubleshoot any issues that may arise.

How Wait Lists Work
Departmental Use of Wait Lists
Wait List Priority
Wait Lists and Multi-Part Courses

How Wait Lists Work

How will a student be moved off the wait list and into a course?
Students can come off the wait list in three different ways:
  1. An automatic waitlist process will run five times a week (Monday - Friday) to move the student off the wait list and into the class if spaces are available.
  2. The school/college manually moves the student off the waitlist and into the class
  3. The student drops the waitlisted class from his/her schedule
If an enrolled student drops a class and a seat opens up, can a student not on the wait list take that spot?
No. Once a waiting list has been established for a class, only students on the wait list will be enrolled via the automatic wait list process. Students enrolled from a wait list into a course will be notified of the add via email but should also check their PAWS class schedules regularly to monitor their wait list progress.

Exceptions: A department or instructor can enroll a student not on the wait list at any time by providing a permission number or submitting a signed add form to Enrollment Services or. In addition, if all the students on the wait list aren't eligible to enroll in the class (due to a time conflict or course repeat problem) and seats become available, the class will show as open for students to enroll via self-service and the wait list will be bypassed.

Do students have to put themselves on a wait list if it looks like there are open spots in the class?
Once a class has been closed and a wait list exists, the only way to get into the class is to put yourself on a wait list and then be added via the automated wait list process (run five times a week on Monday - Friday).

In the case of multi-section courses, if even one lab or discussion section is full and has a wait list, students attempting to enroll in open lecture/lab/discussion sections must first put themselves on the wait list. As soon as the next automated wait list process runs (Monday - Friday), students will be enrolled into all required class sections with open seats.

Can a Student Get on a Wait List if S/He Doesn't Meet the Pre-Requisite?
No. If a pre-requisite is being enforced by PAWS, students who do not meet the criteria will receive an error message telling them they don't meet the pre-requisite and cannot be enrolled into the course or onto the wait list.

Why Is a Student Not Being Enrolled from the Wait List into a Course? If there are spaces available in a class and a student has a wait list position high enough that s/he should be promoted from the waitlist, one of the following issues is preventing s/he from being enrolled:
  • S/he is enrolled in another class with a day/time pattern that conflicts with the wait listed class
  • S/he is enrolled in enough other credits that adding the wait listed course would put her/him over the maximum allowable credit load
  • S/he is attempting to enroll in a class that will exceed the maximum allowable repeat attempts for a given course
After every run of the automated wait list process (Monday - Friday) students in one of the above situations will receive a targeted email telling them of their problem, directing them of the steps to take to resolve the problem and warning them that they can be administratively dropped without warning if they don't take the necessary steps.

When is the last day a student can be added to a course from the wait list?
For fall and spring semesters, the wait list process will be run for the last time on the last Thursday prior to the start of a given term. For summer terms, the wait list process will be run for the last time on the work/week day prior to the start of a given session. Once a fall/spring term or summer session have begun, all course adds require an instructor signature on an Add Form. Instructors are encouraged to check their PAWS class rosters to monitor changes to their enrollment.

How can I see what a student sees when using wait lists?
The easiest way to experience what the student sees is to use the PAWS Wait List Tutorial.

Where can I get help with wait lists?
For assistance with course wait listing please contact the UWM Help Desk at 414-229-4040.
Departmental Use of Wait Lists

How does the department and/or school college Schedule of Classes representative set/change the wait list capacity?
Wait list capacity can be changed on the Class Enrollment Limits tab under Curriculum Management > Schedule of Classes > Update Sections of a Class.

Can the Schedule of Classes representative hold seats with a wait listed class?
No, Schedule of Classes representatives cannot hold seats with a wait listed class. If it is necessary to reserve seats then no wait list should be created for the class. A department can create a waiting list for the class but then the enrollment capacity must be set to zero and all students will have to be manually added to the class or moved from the wait list into the class via administrative override.

Will wait listed classes appear on the Enrollment Summary?
Yes, wait listed classes will appear on the Enrollment Summary. Navigation is: Records and Enrollment > Enrollment Summaries > Enrollment Summary

When are wait listed classes removed from Enrollment Summary?
Wait listed classes are removed from the Enrollment Summary immediately upon a student dropping themselves from the waitlisted course. All classes that remain in waitlisted status after classes have begun will be deleted from the Enrollment Summary later in the semester. This will allow time for departments and faculty to resolve any issues after the "last day to waitlist" deadline has passed.

Once wait listed classes have been removed from Enrollment Summary, can a department still track who was on the wait list?
No. Once wait list is removed from Enrollment Summary, it is removed from all areas in the PAWS database.

How do departments know who is on the wait list?
Class wait lists are available through the class roster page. Navigation is: Curriculum Management > Class Roster > Class Roster. (Note: Wait list will only appear for terms starting in summer 2010 and later.) In order to see students on the wait list the Enrollment Status drop down must be changed from "Enrolled" to "Wait listed". If no students are enrolled but there is a wait list, the 'Print Class Roster' option must be used.

When are wait listed classes removed from student schedules and purged from PAWS?
Wait listed classes are removed from the Class Schedule list and grid views immediately upon a student dropping themselves from the waitlisted course. All classes that remain in waitlisted status on the Friday before the term begins will be deleted from the Class Schedule views.

Where can I get help with wait lists?
For assistance with course wait listing please contact the UWM Help Desk at 414-229-4040. Department and school/college schedule builders should contact their assigned liaison in the DES Registration and Fees unit.
Wait List Priority

How is the wait list order/priority established?
A wait list position number is assigned to students as they are placed on the waiting list. When the automatic wait list process runs (five times a week, Monday - Friday), students are enrolled into the course using this wait list position (first-come, first-served) and it does not take into account any factors other than wait list position number.

Can a department establish a wait list priority other than "first-come, first-served"?
Yes, but then the movement of students from the wait list into the course must be handled manually. The department must set the enrollment capacity of the course at zero and process manual adds of students on the wait list. The departments are also then responsible for notifying the students that they have been enrolled from the wait list.

Where can I get help with wait lists?
For assistance with course wait listing please contact the UWM Help Desk at 414-229-4040.
Wait Lists and Multi-Part Courses

If the student registers for a multi-part class (i.e., Chemistry 101 with a lecture, lab, and discussion) and only one part (i.e., lab) is closed will the whole class be wait listed?
When enrolling in multi-part courses, PAWS forces the student to be enrolled in all required lecture/lab/discussion sections before the class is added to the student's schedule. In other words, enrollment in multi-part courses is all or nothing. Once even one lecture, lab or discussion section of a multi-part class is full and a wait list exists, all students attempting to enroll in open lecture/lab/discussion sections must first put themselves on the wait list. As soon as the next automated wait list process runs (Monday - Friday), students will be enrolled into all required class sections with open seats.

Where can I get help with wait lists?
For assistance with course wait listing please contact the UWM Help Desk at 414-229-4040.
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